A harmonious relationship between each person working in a company is essential. But with more than one person, conflict is bound to happen. It’s normal as each of us has our own views and opinions.
But poorly managed or unmanaged conflict can cost your business. It can severely cut ties between each department and cause low productivity.
That said, learning how to resolve any kind of conflict is important. It can and should be learned by everyone working in any kind of environment.
Managers and owners should all undergo conflict management. You can also find essays, dissertations, and articles regarding conflict resolution. These can help you understand the basics until you can attend a proper training session.
There are several ways to resolve various conflicts. But here are five things you can use at any time:
Tip #1: Act Immediately
As soon as conflict happens or as soon as you know of it, act immediately. Nothing is worse than a conflict that has been left brewing for some time. Emotions will rise on top of another and it can spiral out of your control.
Additionally, more people can get involved when you don’t act immediately.
Imagine it as a fire. The longer you leave it, the stronger the fire gets and the more it devours a house. As soon as you put it out, the damage is lesser.
Bring any and all involved parties in your office to have it settled.
Tip #2: Know the Root of the Problem
You will not be able to effectively solve a problem without knowing the cause. Ask questions calmly to collect information. Know when it first happened and why.
Get to the root of the problem and know whether it was caused by an incident or perspective.
For example, it could have started from a simple argument or misunderstanding. Or it could also have happened a few days, weeks, or months before and was resolved. But due to stress, the situation was brought up again into a new light.
As a manager, you also have to know both sides of the problem. Get everyone to share their own side and show impartiality. Encourage each one to be open by listening well.
Tip #3: Request Proposed Solutions
After hearing each side of the story, ask the employees what solution they think is the best. Again, ask each one and hear them both. Ask what would make the situation better between them.
Letting them come up with the solution can also help you get more information. Based on what they tell you, you can come up with a solution that everyone will agree to.
Once again, listen as carefully as possible. You’ll want to hear everything they say, especially what they want out of this conflict.
Venting is healthy. But only when it’s followed by a solution.
Tip #4: Come to An Agreement
Once you hear them out, come up with a solution that everyone can agree on. Point out various benefits of a certain idea. Don’t just focus on how it will impact individual employees but the company as a whole.
If both parties agree wholeheartedly, have them shake it out. Some may even have it on writing.
Tip #5: Practice Listening Actively
Throughout the whole conflict, let your employees do the talking. You will need to say something when asking questions or encouraging them to continue. But it’s better to listen actively than to speak without basis.
Don’t reprimand your employees. You’re only adding fuel to the fire by doing so. Be calm and keep a cool head when you’re the mediator.
Remember that conflicts will happen and it can happen more than once. Always be prepared and with this preparation will help you this conflicts essay that you can read for more information.